Return and Exchange Policy

1. Overview

At Juger Street, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a straightforward return and exchange process. Please read our policy below to understand how we handle returns and exchanges.

2. Eligibility for Returns

  • Time Frame: You have 30 days from the date of delivery to initiate a return or exchange.
  • Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Packaging: Please return the items in the original packaging or a suitable alternative to ensure they are protected during transit.

3. Non-Returnable Items

  • Final Sale Items: Certain products, such as those marked as "Final Sale," are not eligible for returns or exchanges.
  • Personalized Items: Custom or personalized products are not eligible for returns unless they arrive damaged or defective.
  • Intimate Apparel: Due to hygiene reasons, certain intimate items (e.g., underwear) are not eligible for returns or exchanges.

4. Return Process

  1. Contact Us: Before returning any items, please contact our customer service team at support@jugerstreet.com to receive a Return Authorization (RA) number.
  2. Prepare Your Return: Include the RA number with your return package. Be sure to pack the item securely to prevent damage during shipping.
  3. Ship the Item: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the item arrives safely.
  4. Inspection: Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria.
  5. Refund Process: If the return is approved, we will process your refund to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.

5. Exchange Process

  • Contact Us: For exchanges, please contact our customer service team at support@jugerstreet.com to initiate the process.
  • Availability: Exchanges are subject to product availability. If the item you want to exchange is out of stock, you may opt for a refund or choose a different item.
  • Shipping: The customer is responsible for the shipping costs to return the original item, but Juger Street will cover the cost of shipping the exchanged item to you.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@jugerstreet.com. We will provide a prepaid return label and arrange for a replacement or refund as per your preference.

7. Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please:

  1. Check Your Bank Account: It may take some time before your refund is officially posted.
  2. Contact Your Credit Card Company: Refunds may take some time to be processed by your credit card issuer.
  3. Contact Us: If you’ve done all of the above and still have not received your refund, please contact us at support@jugerstreet.com.

8. Contact Information

For any questions or concerns about our Return and Exchange Policy, please reach out to us via our Contact Us Page or email us at support@jugerstreet.com.